Refund Policy
Welcome to DesignQuietMount. We are dedicated to serving fresh, authentic pizza with the highest standard of quality. If you have questions about a purchase or wish to request a refund, please read our policy carefully. This policy applies to all orders placed through designquietmount.xyz and is designed to protect both our customers and our restaurant staff.
Policy overview
We offer refunds and credits for eligible orders where a product has not met the expectations of taste, temperature, packaging, or delivery accuracy. All refunds must be requested within 30 days from the date of purchase. To start the process, contact our customer care team at +44 20 7946 0958 with your order number, date, and a brief description of the issue. For verification purposes, please provide the delivery address matches the order and the payment method used.
How to request a refund
1. Review: If your order arrives late, damaged, or with incorrect items, you may be eligible for a refund or credit. 2. Evidence: Provide supporting information such as order number, delivery time, and a short description of the issue. 3. Assessment: Our team will review your claim within 2–4 business days and determine eligibility. 4. Resolution: If approved, you may receive a full or partial refund to the original payment method or a promotional credit toward a future order. Refunds are usually processed within 5–7 business days after approval, depending on your payment provider.
Delivery issues and temperature
We strive to deliver hot, fresh meals. If your pizza arrives not at the expected temperature or shows signs of significant quality issues, please notify the delivery person at the moment of delivery or contact us immediately after reception. In such cases, we may offer a replacement meal or a credit toward a future order, at our discretion. Please keep the packaging until the issue is resolved, as it may be requested for verification.
Wrong items or missing components
In case of incorrect items or missing components from your order, contact +44 20 7946 0958 within 24 hours of delivery with your order number and a description. We will arrange either a prompt replacement or a credit toward a subsequent purchase. We may request photographic evidence to expedite the process.
Non-eligibility and exclusions
Refunds are not available for orders that are delivered in good condition as described, or for minor variances that do not affect the overall enjoyment of the meal. Refunds will not be issued for changes of mind, or if the delivery was completed and accepted by the recipient. Repeat refund requests for the same order or customer may be limited at our discretion. The following items are excluded from refunds: beverages that are sealed at delivery and pizzas that were consumed partially or entirely after delivery, unless there is clear evidence of a quality defect.
Store credit and vouchers
In many situations, we offer store credits or vouchers as a convenient alternative to cash refunds. Credits may be used toward future orders at designquietmount.xyz and are valid for a defined period. If you prefer a cash refund, please specify this preference during your claim review and we will consider it as part of the final decision. Terms of credits are described at the checkout page or during claim resolution.
General terms
All refunds are subject to verification, and we reserve the right to request additional information to prevent fraud and to protect our staff. Refund decisions are final and binding. We reserve the right to modify or discontinue this policy at any time without prior notice. The policy is governed by the laws applicable to United Kingdom and London, with jurisdiction in W1S 3PZ.
Contact information
For refunds or questions about this policy, please contact us at +44 20 7946 0958 or visit designquietmount.xyz for more details. We aim to respond within 1–2 business days and to resolve all refund requests as quickly as possible to ensure your satisfaction with DesignQuietMount’s products and service.
Last updated: September 1, 2025.